This Privacy Policy explains how Rackstor UK Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to this website (https://www.racksafetyinspections.co.uk) and to all enquiries you make about our pallet racking inspection services. Rackstor UK Ltd also operates the parent group site at www.rackstor.co.uk.

1. Data Controller

Rackstor UK Ltd, a company registered in England & Wales, is the data controller for the purposes of UK GDPR. You can contact our data team at office@rackstor.co.uk or by phone on 0800 6546955.

2. Personal data we collect

Identity & contact: name, job title, company, email, phone, site postcode/address.
Enquiry content: any text or attachments you send us via email or our contact form.
Service records: site survey notes, inspection findings and reports we issue to you.
Technical: IP address, browser type, pages visited, referring URL — for security and analytics.

3. Lawful basis for processing (UK GDPR Art. 6)

Contract — to provide the inspection service you have requested.
Legitimate interest — to respond to enquiries and operate our business.
Legal obligation — for tax, accounting and H&S record-keeping.
Consent — where we ask you explicitly (e.g. marketing follow-ups).

4. How we use your data

Issuing same-day quotations and arranging on-site inspection visits.
Delivering inspection reports and follow-up correspondence.
Meeting our legal, regulatory and insurance obligations.
Improving our website, services and customer support.

5. Data sharing

We do not sell or rent your data. We may share it with carefully selected processors — for example our email provider, accountants, IT hosting and our parent group Rackstor UK Ltd for repair and supply work — under appropriate written agreements. We may also disclose data where required by law (e.g. HMRC, HSE, courts).

6. International transfers

Where data is processed outside the UK, we rely on UK adequacy regulations or the International Data Transfer Agreement (IDTA) issued by the ICO.

7. Retention

Quote / enquiry data: up to 24 months.
Customer records and inspection reports: 7 years (HMRC and H&S retention).
Server logs and analytics: up to 12 months.

8. Your rights under UK GDPR

You have the right to:

Request access to your personal data (Subject Access Request).
Have inaccurate data rectified.
Request erasure (the “right to be forgotten”) where applicable.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights, email office@rackstor.co.uk. We will respond within 30 days.

9. Cookies

This website uses only the essential cookies required for the site to function and to remember your preferences. We do not use advertising or third-party tracking cookies. See our Cookie Policy for full detail.

10. Security

We use HTTPS site-wide, hardened hosting, principle-of-least-privilege access controls and regular security review. Suspected vulnerabilities can be reported to office@rackstor.co.uk.

11. Updates

We may update this policy from time to time. The “last updated” date above will always reflect the current version.

12. Contact

Questions about this policy or our data handling? Email office@rackstor.co.uk or write to Rackstor UK Ltd, United Kingdom — full registered address available on our parent site www.rackstor.co.uk.